Payment and Billing Policy

Pick&Eat is the trading name of Peak&Eat, a sole proprietorship registered in Egypt.

Pick&Eat supports card-based online payment where it is available in the checkout flow. The available payment method is shown before an order is submitted.

The final order amount, including any applicable Pick&Eat service fee, is shown before confirmation. Students should review the restaurant, items, extras, prices, service fee, and pickup details before submitting the order.

Payment status relies on trusted platform confirmation, not only a browser success screen. Pick&Eat does not expose card-processing credentials or internal security details publicly.

If a payment fails, do not retry repeatedly until the app shows the latest status. If a duplicate charge appears or payment succeeds without a valid order, contact Pick&Eat support so the available order and payment records can be reviewed.

When an eligible card-paid order is rejected, cancelled by the restaurant, or automatically cancelled after the restaurant response timeout, Pick&Eat starts a payment-reversal review. A void is preferred for same-day food-order issues when available before settlement or within the allowed void window. If a void is not available, a full or partial refund may be used depending on the case. The reversal is not marked complete until trusted Pick & Eat operations confirmation is received.

Bank disputes and chargebacks are handled under bank and card-network rules. Please contact Pick&Eat support first where possible so the issue can be checked against app records.