S
For Students
- Browse campus restaurants and menus
- Place card-based orders where available
- Track order status in real time
- View clear totals and service fees
- Report issues from the app
- Add Pick & Eat to the home screen
Our mission
Pick & Eat exists to make campus food ordering faster, clearer, and more organized for students, restaurants, and campus operations.
How it works
- 1Students browse restaurants available inside their university.
- 2Students choose meals and review the order total, including any service fee.
- 3Students pay by card where online payment is available.
- 4Restaurants receive and manage the order.
- 5Students track the status until the order is ready for pickup.
R
For Restaurants
- Receive and manage incoming orders
- Update order statuses
- Manage menus, prices, and product availability
- Set opening hours and operational status
- View order history and payout information
U
For Universities
- Monitor restaurants connected to their university
- View order activity within their university scope
- Follow escalated reports and operational issues
- Support a more organized campus food-ordering experience
Payments and transparency
Pick & Eat shows clear order totals before checkout. Where online payment is available, payments are processed by card only, such as Visa, credit, or debit cards, through the supported payment flow. Any applicable service fee is shown before the order is submitted.
Refunds and support
Users can contact support for order issues, account problems, reports, and payment-reversal questions. Void or refund handling follows the Cancellation & Refund Policy and Payment & Billing Policy. A void or refund is not treated as completed until trusted confirmation is recorded by Pick & Eat operations.
Continuous development
Pick & Eat is continuously being improved to support a better campus ordering experience. New operational, payment, and support features may be introduced over time as the platform grows.
Add to Home Screen
Android: Open Pick & Eat in Chrome, open the menu, then choose "Add to Home screen".
iPhone: Open Pick & Eat in Safari, tap Share, then choose "Add to Home Screen".
Contact Pick & Eat
For support, order issues, account problems, reports, or refund questions:
support@pick-neat.comFor restaurant partnerships, university partnerships, or business collaboration:
partnership@pick-neat.comPlease include what happened and a phone number we can use for follow-up.
For urgent business or operational support, you may contact Pick & Eat at 01204009579
Follow Pick & EatLegal & App Information
Read our policies and usage terms.